Returns & Exchanges

At DFM Tool Works, we stand behind the quality of our precision instruments and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we are committed to making it right through a straightforward refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the tool in its original packaging, ensuring all components and documentation are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or your own carrier label to the box and drop it off at a designated shipping location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned tool, we will process your refund or ship your replacement within 5-7 business days.